Account Manager Benelux

Job description

PathoFinder, founded in 2004, is a molecular diagnostics scale-up company based in Maastricht. The company develops and commercializes innovative molecular diagnostic tests for comprehensive detection of a wide variety of infectious disease pathogens, including SARS-CoV-2. PathoFinder's proprietary 2SmartFinder® technology enables the detection and differentiation of up to 24 viral, bacterial, fungal and parasitic pathogens in a single assay. PathoNostics, founded in 2011, is PathoFinder’s sister company and is focusing on the development and manufacturing of real-time PCR assays for fungal diagnostics. Our mission is to rapidly detect the disease-causing fungus and simultaneously identify antifungal resistance, allowing clinicians to initiate a dedicated and timely therapy and save on costs and lives. Both PathoFinder and Pathonostics are ISO13485 certified, and all products comply with CE-IVD guidelines.

Job description

PathoFinder and PathoNostics will grow significantly in the coming years. In 2023 a complete new product line will be launched globally. Working at PathoFinder/PathoNostics means working together in a young, dynamic, flexible and driven team. To serve our home market directly, we are looking for a motivated, energetic, relationships builder to expand the PathoFinder and PathoNostics customer base in the Benelux region. You will build longlasting, mutually beneficial relationships with clients, prospects, key opinion leaders, partners and stakeholders. In close collaboration with our sales & marketing, R&D and production team you will constantly strive to improve the entire customer experience, ensuring that client needs are understood and satisfied. As an Account Manager you will answer client queries and identify new business opportunities among existing and new customers. To be able to do this successfully the you must have a detailed knowledge of the entire PathoFinder and PathoNostics portfolio.

Your tasks will include

• Grow the PathoFinder and PathoNostics business in the assigned region;

• Be the primary point of contact and build long-term relationships with prospects and our customers;

• Help, guide and inspire customers through email, phone, online presentations, screen-share and in person meetings;

• Develop a trusted advisor relationship with (key) accounts, key opinion leaders, partners and stakeholders;

• Communicating with clients to understand their needs and explain product value;

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives;

• Responsible for keeping clients satisfied and delivering exceptional client service on a day-today basis;

• Liaise between the customer and internal teams;

• Overseeing account management, including negotiating contracts and agreements to maximize profit;

• Resolving complaints and preventing additional issues by working with the customer experience & QA team to improve processes;

• Keeping the CRM system updated;

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;

• Monitor and analyse customer’s usage of our product and report monthly forecasts;

• Stay informed of the latest developments in molecular diagnostics by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; visit dedicated conferences and exhibitions;

• Attend and participate to dedicated conferences and exhibitions within the region

Requirements

• MSc/BSc in life science, molecular biology or related discipline;

• Typically, 2+ years of successful experience in related field and successful demonstration of key responsibilities and knowledge as presented above;

• Required travel 50-80%;

• Excellent communication skills – verbal, written, ability to present; in both English and Dutch.

Additionally French speaking is a plus!;

• Ability to manage multiple customer accounts, relationships and priorities;

• Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs;

• You are ambitious, result oriented, driven with excellent organisational skills with the ability to meet key deadline;

What we offer

• An exciting position at a growing and healthy globally operating company;

• A competitive salary including 25 vacation days and pension plan;

• Ability to work from home;

• A bonus based on organizational, department and individual performance;